Customer Experience Management
CellVision from Enghouse Networks offers a modular suite of visual analytic applications that can empower subscribers and non-engineering customer facing staff with simple, visual, easy to understand information about complex 2G, 3G and next generation LTE networks.
CellVision automatically collects, aggregates, correlates, distributes and visualizes network information from systems such as RF planning, trouble ticketing, fault management, CRM, probes, network inventory and configuration management systems within an operator’s organization.
Why Customer Experience Management from Enghouse Networks?
Increase first time customer care call handling ratio for network related issues to above 80%.
CellVision can make the difference between a 60-minute resolution and a 5-minute call
Enable customer care staff to efficiently deal with network related queries, enhance customer satisfaction and reduce churn.
Real Cost Savings
CellVision online portals reduce call centre traffic loads, which can receive over 100,000 hits per hour during a network crisis, enhancing customer engagement and trust.
Build trust and promote increased customer engagement through proactively sharing network coverage information.
Easy to understand coverage maps are no longer nice to have but may also be required for sharing with subscribers and the public for regulatory purposes. Build trust and promote increased customer engagement through proactively sharing network coverage information.
Publicly Disseminate Coverage Information
Provide customers with a single common interface for all geographic information. Automate the publishing of coverage information from complex RF planning tools.
Enhance Customer Care
Redirect customer calls to the web when you most need it. Provide immediate answers, improve customer satisfaction and realize cost savings from reduced customer calls.
Integrate Other Network Data
Display retail outlet and Wi-Fi information in a touch-friendly interface, publish network speeds in the area of coverage, offer network coverage along a driving route, and more!
Empower customer care departments with a holistic operational overview built from up to date network information from many data sources.
Easy to understand, visual information can significantly reduce the amount of time that it takes customer care agents to address and resolve subscriber issues resulting in real cost savings.
Translate complex network information into language that agents can easily understand. High resolution maps can be colour coded according to the network availability and capacity.
Enable a single user interface with integrated visual analytics to manage trouble ticketing.
Automate network related business decisions that drive processes and procedures. Integrate with other systems such as Trouble Ticketing. Enable agents to focus less on response protocols and more on proactive problem resolution.
Device Usage Analytics
Filter coverage services based on the user’s device capabilities.
Enable active, future and historical views of network impacting events.
Engineering & Analytics
A use case oriented, single user interface application for network visualization.
Easy to understand, visual information can significantly reduce the amount of time that it takes customer care agents to address and resolve subscriber issues, resulting in real cost savings.
Spatial Correlation of Network Events
Combine multiple network domains into an integrated view, enabling powerful correlation for network cause and effect analysis.
Geocode addresses and network areas, identifying common trends and network behavior.
Visualize and rapidly analyze network fault events. Integrate with Network Monitoring Systems.
Coverage service visualization, simulation and radio node information.
Network infrastructure and topology visualization.
Transmission network and topology visualization.