InCharge Online Business Portal
Putting you ‘InCharge’ of customer engagement through a self-service technology platform and powerful business portal.
InCharge consolidates feeds from multiple billing engines into a single solution, so that end users can see all of their billing costs and services through one portal login. InCharge’s easy to navigate Online Business Portal includes billed and real-time information for billing analysis, digital invoice access, bill payment, and order and management of devices and services through an online shop.
SMEs and large enterprise customers of telecommunications operators need to effectively receive and deal with digital invoicing for enterprise, mobile voice, and data services. A consolidated view of billing data across these services, the need to easily allocate inter-departmental telecom costs, and personal cost recovery have all become critical business requirements.
Customer Billing Analytics
Personalised bill analysis and reporting tool that helps customers to control, analyse and validate monthly bills
Interact in multiple global regions
Eliminate paper invoicing and send all bills electronically
Send alerts on billing events to prevent bill shock
Bill Dispute & Payment
Enables SMEs and Enterprises to pay a single or all invoices, and to request an investigation to dispute invoices and charges
Enables the reporting and management of business and personal calls
Provide business intelligence for the operator on revenues, profits, customer segments, and individual accounts
Shop & Self Service
Business customers can order and configure new services and devices through an online store
Enghouse can provide InCharge as a fully managed and hosted SaaS, removing operational day-to-day requirements, while ensuring that CSPs are empowered to change and adapt InCharge to meet their customers’ needs.