Contact Centre Service Provider (CCSP)
Contact Centre as a Service (CCAS)
The CCSP Cloud platform is aimed at driving down the total cost of ownership for service providers by facilitating increased numbers of tenant and agents, running on a single hardware platform, and supporting virtualized deployment models that stretch over multiple physical locations.
CCSP offers service providers a range of standard interfaces, allowing integration and customized applications system-wide or on a per tenant basis. CCSP supports open interfaces for agent connectivity, tenant administration tasks, web chat messaging, SIP connectivity, web services integration, and client side gadget connectors.
Choice of Agent Deployment Options
CCSP can be deployed in a range of options offering flexibility and choice. A CCSP web agent client includes a SIP soft phone to deliver full functionality direct to any multimedia-enabled computer. CCSP also offers the option to run the agent client in conjunction with either a specified IP Phone connected directly to the CCSP platform or by utilizing existing voice infrastructure phones as an alternative way to deliver voice. CCSP can also operate without the agent client and can be accessible using a phone-only user interface.
Integrated Voice Switching
CCSP can operate as a stand-alone platform without the need of separate telephony or voice infrastructure. This allows service providers freedom to deploy it in their network without additional need of voice switching systems or PBX equipment.