Developed for Service Providers to enable value added voice services, Enghouse SmartRecord Cloud is a market leading multi-tenant, carrier-grade, interaction recording solution for enterprises of all size that require recording functionality for regulatory compliance, protection, staff training and performance monitoring.
Network Service or Cloud
- A multi-interaction service provider or cloud recording solution
- Integrates with SIP, TDM, mobile or IP multi-media subsystems (IMS) network infrastructure
- True multi-tenant
- VMware & AWS ready
Smart End-user Features
- Audio recording
- Live call monitoring
- Real-time alerting
- Call detail reporting and archiving
- Video and text based communication recording
- Real-time speech analytics
- Agent screen recording
- CRM integration
- Agent evaluation toolset for performance and training management
Network Platform Support
SmartRecord includes a carrier-grade SIP stack as well as support for SIPREC standard. SmartRecord is fully interoperable with: Carrier class switches, SBCs, including Broadsoft, Metaswitch, Cisco, Asterisk, and Acme Packet.
Enable all sizes of service provider enterprise customers to assist in compliance with standards such as PCI DSS, ISO 9001, FCA (UK), MiFID (Europe), HIPAA (USA), CPNI (USA) and SSAE 16 (USA).