Call Completion

Our Jinny Call Completion products enable mobile operators to drive revenues through attractive ARPU generating subscriber services and reduced costs.

Our architecture provides the flexibility, features and framework components that enables mobile operators to evolve their service portfolio to include richer and more interactive services, while also reducing time to market.

Enghouse Networks Call Completion solutions represent a considerable opportunity for network operators to increase ARPU and customer loyalty, by enabling the completion and stimulating the initiation of calls that would not be possible otherwise.

In a typical mobile network, up to 70% of calls are answered, completed, and paid for. However, the 30% of unanswered calls represents significant missed revenue, due to the terminating subscriber being busy, unavailable, or simply not answering the call.

Most subscribers use a standard ringtone and are unaware of the personalisation options that are available that can enhance not only their own experience, but the experience of those who communicate with them.

All of the Call Completion solutions are based on the same scalable and flexible voice transcoding platform, which enables considerable savings for operators when purchasing multiple solutions within the suite.

 Ringback Tones

Enables mobile subscribers to personalise the listening experiences of callers by offering their favourite music as the ringback tone, providing an incremental, high-margin revenue stream to the operator.

Missed Call Notification

Notifies subscribers of their missed calls when their telephone has been switched off or is out of coverage. The service prompts the subscriber to return the call (even if the caller has not left a voicemail), which generates call revenue for the operator.

Voice Mail

A carrier-class centralised voice and fax messaging system, which collects messages. The simplicity and flexibility of voicemail ensures that subscribers never miss a call, which results in increased network airtime and higher call-completion rates and revenues.

Collect Call

Enables prepaid subscribers to make calls even when they have insufficient credit. The recipient of the call accepts the charges, which boosts call revenues by realizing the potential of otherwise impossible calling opportunities.