October 3, 2014

Power up your unified communications strategies with CTI Group at BroadSoft Connections this October. CTI Group is thrilled to be a Gold Level Sponsor at this years event held in Scottsdale, Arizona, October 12th-15th. BroadSoft Connections 2014:  Power Up will focus on strategies to leverage unified communications within the enterprise, in order to increase productivity of employees, groups, and the organization.

Today’s business environment is rapidly changing with increasingly intense business cycles, global competition and an ever growing amount of information and communications channels.  With this new environment comes communications challenges. As the number of communication channels grow, issues arise pertaining to internal collaboration, customer service and responsiveness, partner and supplier relations, and compliance.

Cloud based services are becoming the answer to these pressing business communications challenges. Enterprises of all sizes, are able to leverage the flexibility of the cloud, and for that reason, IDC is forecasting the cloud-delivered unified communications services market to reach $26B by 2016.

CTI Group understands the changing communications  environment and the impact it has on organizations across a various span of industries. Born in the cloud, the CTI Group interaction recording solution, SmartInteraction Suite, is essential for monitoring, measuring, and managing the ever increasing number of communication channels including text, screen, voice, SMS, and now enhanced with video.

Not only customers, but also employees, are demanding more options for communication. Because of the multitude of communication channels, organizations can quickly run into risks involving customer satisfaction levels, customer disputes, billing issues, claims, and industry compliance and regulation expectations. As communications evolve, so does the SmartInteraction Suite. Phone based companies, healthcare organizations, and financial institutions must be especially cautious when it comes to proving compliance and meeting regulations, but regardless of industry, interaction recording assures accuracy, serves as proof in conflict resolution, meets compliance, and creates an effective training tool. Without it organizations are missing out on a major organizational asset that has the ability to set them apart from the competition.

BroadSoft Connections 2014: Power Up will help organizations understand how unified communications enhance employee productivity, increase business efficiency, and differentiate an organization. This year, attendees will have exclusive access to information to further their education on effectively communicating the benefits of unified communications, and ensuring an exceptional customer experience throughout the unified communications  buying and implementation process. CTI Group looks forward to seeing you there!

Official BroadSoft Connections Hashtag #BC14

Make sure and visit CTI Group at booth #72

Get the Event App! (must download on your mobile device)

Want to meet up with us in Scottsdale? Comment below & let us know!