We are proud of our customer relations and although our web site does not outline volumes of their comments we have a wide range of customers from around the world, who are willing to make themselves available to provide potential clients with comments and endorsements from their real experiences of our products and services – do please ask us if you are interested.
Great customer service has always been at the very heart of our business and with the help of CTI Group, we’ve delivered a world-class eBilling and analysis platform.
Paul Mitchell, Director, Customer Operations at Virgin Media Business
Feedback from our team shows that the solution is easy to demo and it sells itself, as the benefits are exactly in tune with the corporate businesses we are hitting.
The product set offered by CTI Group is innovative yet stable and secure, allowing us to put our trust in the solutions when delivering to our clients. We are also looking to leverage CTI Group’s global capabilities.
Tony at G3 Telecommunications
The rich functionality and technical innovations of SmartRecord®, supported by an efficient, knowledgeable and responsive commercial and technical team at CTI Group was impressive and well received by our product management team.
Ragnheiður Guðmundsdóttir Head of Product Management & Marketing at Vodafone Iceland
OTT communications required a call recording solution for our new Broadworks hosted PBX system. After reviewing the Broadworks interoperability list, we asked CTI Group for a demo of its SmartRecord® IP system. After demoing the product, we determined that it would not only meet our initial needs, it would also provide us with a number of features beyond our immediate requirements. We were also very pleased with the high level of security the system offers through keeping all recorded messages in an encrypted status.
Dan Suda, Business Development and Technical Project Manager at OTT Communications
At the time we first began utilizing SmartRecord®, we needed a call recording solution that could be directly integrated into our hosted unified communications platform (BroadSoft) and would allow for Cloud-based recording. SmartRecord® meets these requirements while also ensuring that calls are recorded irrespective of whether it is a cell or desk phone that is used.
Sanjay Srinivasan, Chief Technical Officer at Telesphere
Working with CTI Group on delivering this cloud-based solution to our enterprise customers has been an excellent collaborative experience. Feedback from our customers has been very positive. The dashboard has been well received and the advanced call events that can be logged have greatly improved the information available to our customers, for analysing their communications.
Theodór Carl Steinþórsson, VoIP Technical Manager at Vodafone Iceland
We needed a system capable of collecting call data from multiple switches in different countries and costing calls using multiple carriers and currencies. Proteus Enterprise was the only tool on the market that allowed us to do this and to deliver accurate information and reports from across the organization.
Todd Justad, Telecom Operations Architect for Network Operations at Citrix Systems
Proteus, You need it most when you don’t expect to need it.
Worlds Largest Satellite Fleet Telecom Manager
We see the partnership with CTIG as a natural addition and extension to the Telecommunications services we are currently offering our clientele through APAC. We had been seeking a partner to enable us to deliver a scalable, flexible voice recording and voice analytics solution, as well as Carrier grade Enterprise delivered call cost and management systems. Really when we analyzed the market and reviewed the products, there was only one showing a generational shift in technology, operation, efficiency and delivery. That was CTIG. We service Telco, financial and government organizations in Australia, New Zealand, Singapore and Hong Kong.
Garry Hudson, Managing Director at KNet Technology
Our long-standing relationship with CTI Group has enabled both companies to collaborate closely on Call CenterXpress which will enable our service providers to increase their revenues, by replacing inefficient and expensive premises-based call centers with high functionality, cloud-based contact center solutions. The Call Center Xpress solution moves the needle in the adoption of hosted call centers by small to large enterprises.
Director of Product Management, BroadSoft