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‘In-Network’ Mobile Interaction Recording
A Sustainable Approach for Mobile Network Operators
Today customers interact across a wide range of media including voice, video, SMS, chat, email, and social media. So today’s recording solutions need to be sophisticated enough to record across multiple media types and multiple devices, thus providing businesses with unified analytical and management functions across these media types in order to develop their unstructured customer communications into real business intelligence.
SmartRecord® provides Mobile Network Operators with a recording product that integrates into the mobile network, providing a value-add service for your direct customers and resellers. The product supports integration with WCDMA and LTE networks and supports codecs such as AMR-NB and AMR-WB. Additionally, SmartRecord® is capable of capturing voice and messaging communications, thereby providing a fully compliant mobile recording solution for regulated markets such as Finance and Insurance
Mobile Communication Recording for Business
SmartRecord® provides businesses with a consolidated fixed-line and mobile recording solution for better business continuity and efficiency. It utilizes either an app-based approach or the features of common IP-PBX platforms, such as Cisco, Avaya and Mitel to capture both mobile and fixed line calls, which are then stored and presented in one unified system
- A robust and regulatory compliant solution.
- Record from any location.
- Record using any mobile handset.
- Seamless user experience.
- Supports your BYOD strategy.
- Patented tamper-proof technology.
Want to learn more?
WHITEPAPER – ‘IN-NETWORK’ MOBILE RECORDING FOR MNOs