Liability Recording and Workforce Optimization for Enterprises
SmartInteraction Suite is a modular solution that is perfect for any business that needs to record and analyse their communications data – then turn it into actionable business intelligence. SmartInteraction Suite empowers businesses to turn unstructured communications data into valuable customer insight using real-time analytics, coupled with coverage of voice, desktop and multiple message-based communication formats.
Today’s tech-savvy customers interact with businesses using a wide range of communications methods, with voice and email now being supplanted by chat and social media. By 2018 over 50% of business communication will be via social media. Traditional voice recording systems are inadequate for coping with this change but SmartInteraction Suite is designed to both capture and analyse these various communication types, thereby future proofing your investment.
Built as a single product in a single architecture, CTI Group’s SmartInteraction Suite incorporates:
These components support the most complex architectures:
- Pure TDM
- Pure VoIP
- Blended TDM and VoIP
- Disparae switch environments