Developed for the Service Provider market, SmartRecord® is the market leading multi-tenant, carrier-grade interaction recording system.
SmartRecord® provides Service Providers operating Metaswitch systems with a multi-interaction recording product that integrates tightly into the softswitch. It is fully certified by Metaswitch as part of their Mosaic Technology Partner programme and provides:
· Support for the Metaswitch SIPrec implementation for audio recording.
· Supports the recording of UC features such as IM/Chat, via text recording APIs.
· Supports multiple authentication protocols for single sign on
· Fully tested on Metaswitch CFS
SmartRecord® will provide your business customers with a service that has been designed to industry leading security and compliance standards including PCI DSS (Global), ISO 9001 (Global), FSC (UK), MiFID (Europe), HIPAA (USA), CPNI (USA), SAS-70 (USA).
Standard features include:
- Audio recording;
- HTML 5 responsive UI with embedded media player;
- Live call monitoring and real-time alerting;
- Call archive utility;
- CRM integration;
- Call detail reporting.
Optional value-add features include:
- Desktop and text-based communication recording;
- Real-time speech analytics;
- Screen recording for complete agent interaction capture;
- An agent evaluation tool set for performance and training management.
The solution is white-label ready with HTML 5 compliant end user interface
The first multi-tenant hosted recording solution.
Want to Learn More?
CTI Group is an Enghouse Networks company – for more information on this key product please visit the Enghouse SmartRecord Cloud page – here.