Developed for the Service Provider market, SmartRecord® is the market leading multi-tenant, carrier-grade interaction recording system.

SmartRecord® provides Service Providers operating Metaswitch systems with a multi-interaction recording product that integrates tightly into the softswitch. It is fully certified by Metaswitch as part of their Mosaic Technology Partner programme and provides:

·         Support for the Metaswitch SIPrec implementation for audio recording.

·         Supports the recording of UC features such as IM/Chat, via text recording APIs.

·         Supports multiple authentication protocols for single sign on

·         Fully tested on Metaswitch CFS

SmartRecord® will provide your business customers with a service that has been designed to industry leading security and compliance standards including PCI DSS (Global), ISO 9001 (Global), FSC (UK), MiFID (Europe), HIPAA (USA), CPNI (USA), SAS-70 (USA).

Standard features include:

  • Audio recording;
  • HTML 5 responsive UI with embedded media player;
  • Live call monitoring and real-time alerting;
  • Call archive utility;
  • CRM integration;
  • Call detail reporting.

Optional value-add features include:

  • Desktop and text-based communication recording;
  • Real-time speech analytics;
  • Screen recording for complete agent interaction capture;
  • An agent evaluation tool set for performance and training management.

The solution is white-label ready with HTML 5 compliant end user interface

The first multi-tenant hosted recording solution.

SmartRecord® is fully certified by Metaswitch as part of their Mosaic Technology Partner program.

Want to Learn More?

CTI Group is an Enghouse Networks company – for more information on this key product please visit the Enghouse SmartRecord Cloud page – here.

Effectively allows the service provider to monetize recording as a service.