Hosted SmartRecord® from CTI Group Certified by Metaswitch

INDIANAPOLIS, IN, April 13th, 2015 – CTI Group (Holdings) Inc. (OTC:CTIG), a leading global provider of carrier-grade software solutions and services which empower organizations through communication analytics, announced today that Metaswitch Networks has certified SmartRecord®, interaction and call recording software, for use across their softswitch platforms.

As a Mosaic Technology Partner, CTI Group has collaborated closely with Metaswitch to ensure SmartRecord® integrates tightly into their platform. This certification provides service providers and their customers, using Metaswitch platforms, with a proven, reliable, scalable and secure interaction and call recording software solution. SmartRecord® allows service provider’s to host the interaction and call recording software within their network, or providers may take advantage of CTI’s Software-as-a-Service recording platform, Affinity.

SmartRecord® integrates tightly with Metaswitch via SIPrec integration.  As a silent listener on the call, SmartRecord® ensures a consistent, high quality customer experience. The solution also includes a wide range of features which enable service providers to offer compliance and regulatory recording as part of their portfolio. In addition, SmartRecord® offers advanced contact centre features such as quality assurance and speech analytics.

As the first multi-tenant hosted interaction and call recording software on the market, SmartRecord® is built upon Cloud architecture, therefore providing high availability system design coupled with seamless scalability. The application includes a full set of service provider management functions allowing for complete OSS/BSS integration for provisioning, billing and white-labelling purposes. More than 70 service providers globally are realizing the benefits of hosted call recording software and appreciating the low total cost of ownership.

Trevor Davis, Head of Products at CTI Group says, “Today’s industry demands that interactions are recorded to manage and mitigate liability, achieve regulatory compliance and to improve business performance by leveraging business intelligence derived from customer data. These are simply three key drivers of the need for communications recording.  As industry demand for call recording increases, Metaswitch and CTI Group are responding through collaboration in order to serve the rapidly expanding hosted PBX market. The Metaswitch certification for SmartRecord®, interaction and call recording software, further expands our long term partnership with Metaswitch, and we see our continued collaboration underpinning a much improved customer experience.”

“CTI Group’s VoIP management applications, especially the recently certified SmartRecord® solution, provide added value to every enterprise phone call,” said Brandon Harper, Metaswitch’s VP of Business Development. “Our network operator customers appreciate having tightly-integrated services, provided by certified ecosystem partners, like CTI Group, so they can provide the best experience while getting the most revenue possible from their voice infrastructure.”

About CTI Group

CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s Analysis, SmartBill®, SmartRecord® and Proteus® product suites offer Carriers a full array of Cloud-based, real-time solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and Europe, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. 

About Metaswitch Networks 

Metaswitch is powering the transition of communication networks into a cloud-based, software-centric, all-IP future. As the world’s leading network software provider, we design, develop, deliver and support commercial and open-source software solutions for network operators and large enterprises. We are focused on delivering high-performance software that runs on commercial, off-the-shelf hardware, as appliances or in the cloud. Our IP Multimedia Communications Software has been adopted by more than 1,000 customers worldwide, while our Software-Defined Networking portfolio is adding intelligence to white box platforms, cost-effectively virtualizing network routing and hyperscaling the data centre.  

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Donna Shaw
CTI Group
Tel:+44(0)1254 291530

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