Cloud Based Mobile Interaction Recording
Improves business continuity, helps meet compliance and quality assurance demands – delivering a truly unified communications strategy
Traditionally it has only been possible to undertake fixed line recording, however with the swiftly evolving developments in the mobile ecosystem and the ever increasing use of mobile technology for business purposes, the need to capture and analyze mobile communications is fast becoming business critical.
SmartRecord® provides Mobile Network Operators with a recording product that integrates into the mobile network, providing a value-add service for both direct customers and resellers.
SmartRecord® Mobile offers multiple options for recording communications to and from mobile devices, including Smartphones.
SmartRecord’s innovative design allows it to be installed in a mobile network to capture mobile communication at network level, independent of the device. It is often purchased by mobile operators who wish to provide recording as a service.
Additionally, SmartRecord® provides options for recording mobile communication via premised-based integration with supported IP PBXs, or via deployment of an app to the handset, including support for iOS, Android and Blackberry devices.
Utilizing SmartRecord® Mobile provides companies with the ability to merge both fixed and mobile communication recording into one web-based application for searching, reporting and analyzing.
Mobile Communication Recording for Mobile Network Operators
SmartRecord® provides Mobile Network Operators with a recording product that integrates into the mobile network, providing a value-add service for your direct customers and resellers. The product supports integration with WCDMA and LTE networks and supports codecs such as AMR-NB and AMR-WB. Additionally, SmartRecord® is capable of capturing voice and messaging communications, thereby providing a fully compliant mobile recording solution for regulated markets such as Finance and Insurance
Mobile Communication Recording for Business
SmartRecord® provides businesses with a consolidated fixed-line and mobile recording solution for better business continuity and efficiency. It utilizes either an app-based approach or the features of common IP-PBX platforms, such as Cisco, Avaya and Mitel to capture both mobile and fixed line calls, which are then stored and presented in one unified system