Since 1989 CTI Group has been helping to redefine the value of business intelligence derived from recording and analysing communication data.
Our history is best told through a series of milestones. These past achievements have contributed to our successful growth over the years.
2015 – Became an Enghouse Networks Company
2015 – Launched SmartDiscover – A Business Intelligence framework designed to help Telecom Operators use customer data to maintain a competitive advantage.
2014 Proteus Enterprise Certified for Skype for Business
2014 Launched ‘Advanced’ Solution for Carrier Based Mobile Recording
2013 Launched Analysis OTS, New, Fast & Powerful Analytics Solution for Midrange Telco Service Provider Market
2013 Released ‘Analysis RT‘ to help prevent ‘Bill Shock’
2012 Released ‘Trader Compliance‘ to meet new Dodd Frank requirements
2011 Launched SmartInteraction Suite for Contact Center Interaction Recording and Quality Management
2010 Deployed Analysis to 6 carriers and VoIP applications to 19 carriers
2009 Deployed first Analysis for MNC billing solution for Telefonica
2008 Launched high available online billing: Analysis
2007 Launched first hosted VoIP management and call recording: SmartRecord®
2007 CTI Group restructure to focus eBilling in Blackburn and start-up VoIP development in Indy
2006 CTI Group acquire Ryder Systems Ltd, Blackburn UK
2005 CTI Group launch online billing analysis applications
2000 Centillion’s merger with CTI Group into public company
1992 Launched first PC based billing for Sprint
1991 Centillion patent SmartBill
1989 Centillion (Compucon) invents PC based bill analysis