Enghouse Networks Online Business Portal

Provides a range of capabilities including bill presentment, bill analysis, service and device ordering, service change management, real-time usage notification, and customer analytics.

The Enghouse Networks Online Business Portal consolidates feeds from multiple billing engines into a single solution, so that end users can see all of their billing costs and services through one portal login. The portal includes billed and real-time information for billing analysis, digital invoice access, bill payment, and order and management of devices and services through an online shop.

SMEs and large enterprise customers of telecommunications operators need to effectively receive and deal with digital invoicing for enterprise, mobile voice, and data services. A consolidated view of billing data across these services, the need to easily allocate inter-departmental telecom costs, and personal cost recovery have all become critical business requirements.

Enghouse can provide the Online Business Portal as a fully managed and hosted SaaS, removing operational day-to-day requirements, while ensuring that CSPs are empowered to change and adapt the portal to meet their customers’ needs.

Customer Billing Analytics

Personalized bill analysis and reporting tool that helps customers to control, analyze and validate monthly bills

Multi-Currency, Multi-Language

Interact in multiple global regions

Digital Invoices

Eliminate paper invoicing and send all bills electronically

Real-Time Alerts

Send alerts on billing events to prevent bill shock

Bill Dispute & Payment

Enables SMEs and Enterprises to pay a single or all invoices, and to request an investigation to dispute invoices and charges

Splitbill

Enables the reporting and management of business and personal calls

Operator Analytics

Provide business intelligence for the operator on revenues, profits, customer segments, and individual accounts

Shop & Self Service

Business customers can order and configure new services and devices through an online store

 

For More Information - Download Product Sheet

Enghouse Networks Online Business Portal Product Sheet

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