In-Network Cloud Recording

Enghouse Networks In-network Cloud Recording offers service providers value-added recording, quality management, and analytics solutions to run alongside services such as Cloud PBX, UC, contact center, or SIP trunking. This solution also enables mobile operators to provide regulatory compliant recording to business customers within verticals such as finance, insurance, and healthcare.

Enable all sizes of service provider enterprise customers to assist in compliance with standards such as MiFID II (EU), PCI DSS, ISO 9001, FCA (UK), MiFID (EU), HIPAA (USA), CPNI (USA), and SSAE 16 (USA).

SmartRecord

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Deployment Options

 

  • Available via the Enghouse Cloud platform or installed into the Service Provider network
  • Suitable for Service providers operating hosted communications platforms based on SIP, TDM, mobile, or IP multi-media subsystems (IMS) network infrastructure
  • True multi-tenant platform with proven scalability, redundancy, and security
  • Proven in the field since 2006, with significant numbers of Service Provider deployments across all geographical regions
  • Supports manual provisioning and billing or fully automated provisioning and billing via APIs
  • Cloud solution deployed and supported in Amazon Web Services and AWS S3 storage solutions
  • Full SIPrec support

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End-User Features

 

  • Audio recording
  • Agent desktop recording
  • Video call recording
  • Text communication recording (instant message systems, SMS, email, etc.)
  • Live call monitoring
  • Real-time alerting
  • Call detail reporting and dashboard
  • Real-time speech analytics
  • CRM integration
  • Agent evaluation toolset for performance and training management

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Integration

 

  • Provisioning and billing – automate via web APIs or manually provision services
  • Branding – supports sales through channel partners, all of whom can be independently branded, if required
  • Communications platforms – supports the SIPrec standard for BroadSoft, Metaswitch, Oracle (Acme Packet), Sonus, Tango Networks, etc. Supports Cisco, Avaya and Mitel native recording methods
  • Messaging platforms – API support for integration with various text communication platforms
  • Business portals – integrate the Enghouse Networks solution features into business portals via web APIs

 

 

Download Product Sheet

Enghouse In-network Cloud Recording Product Sheet

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