Mobile Public Safety

Harnessing mobile-network data to enhance public safety.

With almost 100% penetration of the population, widespread geographic coverage and an always-on usage pattern, the wireless telephone represents an ideal mechanism for:

  • Members of the public to contact the emergency services
  • Authorities to disperse critical alerts among the population

Enghouse Networks provides two types of public safety solutions:

  • Enrichment of emergency calls with mobile-network data
  • Geographic targeting of subscribers with wireless public alerting campaigns

Enghouse Emergency Location Gateway

Because so many people carry a mobile phone with them all the times, many more calls to emergency numbers (112, 911, 999 etc.) are made from mobile phones. Sometimes, if the caller is at sea or in the wilderness, they may not be able to report their location at other times the caller may give a false location. On other occasions, many calls may relate to the same incident in a developing situation.

One of the advantages of the wireless network is its ability to provide location and identity information for any subscriber in real time.

Such information, if provided with the emergency call, may help the call dispatcher to verify the bona-fides of the caller or to confirm their identity or location.

The Enghouse Emergency Location Gateway can be configured to retrieve subscriber location and / or identity details from the mobile network upon receipt of a trigger from the core network handling the emergency call. Even before the call is answered or routed to the relevant emergency service (ambulance, fire brigade, coast guard etc.), the location information can be retrieved and forwarded to the call dispatcher in a mobile message that is associated with the specific call. If required, the message can be modified so that the originating number is that of the caller.

Network Emergency Warning System (NEWS)

With almost 100% penetration of the population, widespread geographic coverage and an always-on usage pattern, the wireless telephone represents the ideal way to disperse critical alerts among the population. Add to that the ability to target alerts at specific regions and it’s easy to see why wireless alerting is becoming the mainstay of public safety and warning systems.

Many governments are implementing public warning systems to enable them to alert their populations to situations of heightened risk, such as natural disasters, traffic accidents, or security incidents.

Geographic targeting of emergency alerts to subscribers can help to ensure that only subscribers within areas under threat receive the warning and avoids over alerting and panic in the larger population.

Enghouse Emergency Location Gateway

Enhancing emergency calls with valid location data.

Network Emergency Warning System (NEWS)

Supporting public safety alerting with wireless alerts.