Automated Network Testing
Service Providers are under significant pressure as service revenues plateau, competition intensifies and traffic growth skyrockets. Service Providers have relied on Enghouse Networks automated network testing for decades because this mission critical solution adds significant and tangible business value. The solution enables Service Providers to improve network reliability and performance, accelerate time to revenue for new services, minimize expensive truck-rolls and improve customer satisfaction.
Whether testing copper or optical lines, at customer service or in the field, the solution efficiently incorporates the entire process through extensive partnerships and continuing interface developments with industry-wide network element suppliers and switch manufacturers. This proven flexibility, when combined with a simply presented Graphical User Interface and Mobile User Interface, through a standard and open architecture, enables maximum effectiveness of the fixed line network while minimizing operating expenses.
Enghouse Networks Automated Network Testing solutions are continuously evolving with the latest fixed line network technologies, and can be deployed in any combination of features.
Our expertise and turnkey approach enables:
Enable service qualification and provisioning by testing lines prior to customer install and after network expansions. Increase the number of lines identified that support DSL and improve the number of successful self-installations.
Respond to customers with rapid trouble diagnosis, and reductions in call escalations, repair times, and repeat visits to achieve improved customer satisfaction and higher Net Promoter Scores (NPS).