Improve efficiency and tracking of service delivery with Enghouse WebTop BPM Workflow, ensuring top efficiency through order orchestration automation, effective process management, and sophisticated configuration capabilities.

Pre-integrated with Enghouse Fault Management and Inventory Management.

Workflow BPM is an innovative business process management tool that allows companies to define, manage and automate provisioning and fulfillment.

Using the Workflow design studio, clients can improve fulfillment intervals, automate service activation, porting and database updates, instantly respond to customer changes and expedite trouble tickets exactly how their business demands require.

With Enghouse Networks Workflow BPM, clients can standardize customer response for every scenario.

No more lost orders.

No more delayed customer response.

Integrate your people, processes, departments, documents, and systems now!

Deployment

  • Enghouse Networks proprietary workflow solution, WorkflowBPM, allows you to ensure order accuracy while maintaining the flexibility needed to handle every task.
  • All workflow functionality is available in every module and can be utilized at anytime.
  • Use our APIs or we can integrate with any third-party API.
  • You are only limited by your imagination and your business process.

Features

  • Timed events and escalations
  • Emails
  • Comments and duration on every task
  • Third-Party automation and integration
  • Data manipulation and validation
  • Numbers (TN) Inventory
  • CPE Inventory
  • Role-based routing and task assignment
  • Set follow-up dates
  • Any task at any time – ad hoc workflows
  • Robust reporting and tracking
  • WorkflowBPM Studio